Title: Help Desk Support Specialist

Location: Perth, Western Australia

Job Description: As a Help Desk Support Specialist, you will be the first point of contact for our clients, providing technical assistance and support to resolve their IT issues. Your responsibilities will include:

• Responding to customer inquiries and providing timely technical support via phone, email, or in-person.
• Troubleshooting hardware and software issues, including networking problems, system failures, and peripheral malfunctions.
• Logging all customer interactions, documenting issues, and tracking resolutions in our ticketing system.
• Escalating complex technical issues to the appropriate IT personnel for further investigation and resolution.
• Assisting with the installation, configuration, and maintenance of computer systems, software, and network devices.
• Providing training and guidance to end-users on how to effectively use IT resources and applications.

Requirements:

• Completion of an Australian Certificate course in IT from TAFE (Technical and Further Education) OR Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a help desk support role or similar position, preferably in a fast-paced environment.
• Individuals with credible course training or certificate training in IT will also be considered.
• Strong knowledge of Windows and MacOS operating systems, as well as Microsoft Office Suite and productivity software.
• Familiarity with remote desktop support tools and troubleshooting techniques.
• Excellent communication skills and the ability to communicate technical concepts clearly to non-technical users.
• Strong problem-solving skills and attention to detail.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunities for career growth and professional development.
• Comprehensive benefits package, including health insurance and retirement plans.
• Flexible work arrangements and a supportive work environment.

How to Apply: If you are passionate about technology and thrive in a customer-centric role, we want to hear from you! Please submit your resume and cover letter.

Join our team and make a difference.